Privacy Policy

1. Introduction

SwingTradeFX Academy, including SwingTradeFX Conclave and any related courses, mentorship, memberships, communities, digital products, and services (“SwingTradeFX,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products or services, join our community, attend our events, or otherwise interact with us.

We aim to handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. PIPEDA sets rules for how private-sector organizations collect, use, and disclose personal information in the course of commercial activities. (Office of the Privacy Commissioner)

2. Scope

This Privacy Policy applies to personal information collected through:

• our website and landing pages;

• checkout pages and payment forms;

• email opt-ins and lead forms;

• courses, memberships, and mentorship registration;

• community platforms such as Discord or Whop;

• webinars, Zoom sessions, and live events;

• customer support communications; and

• any other online or offline interaction with SwingTradeFX.

3. What Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Identity and contact information

• name;

• email address;

• phone number;

• billing address;

• country or region.

Account and transaction information

• order details;

• membership or subscription details;

• invoices and receipts;

• payment status.

Payment information
Payments may be processed through third-party providers. We may receive limited payment-related details such as billing name, billing email, payment confirmation, country, and partial payment information where available. We do not store full payment card numbers unless handled by a compliant third-party payment processor.

Community and learning information

• onboarding responses;

• support requests;

• webinar registrations and attendance;

• community participation;

• trade journal submissions, messages, and feedback you choose to provide;

• testimonials, reviews, and survey responses you voluntarily submit.

Technical and usage information

• IP address;

• browser type;

• device information;

• pages visited;

• date and time of access;

• referral source;

• website activity;

• cookies and similar tracking technologies.

PIPEDA’s fair information principles include limiting collection to what is necessary for identified purposes. (Office of the Privacy Commissioner)

4. How We Collect Information

We collect personal information:

• directly from you when you fill out forms, subscribe, purchase, contact us, or join our programs or community;

• automatically through cookies, analytics tools, and similar technologies when you use our website; and

• from service providers and business tools that support our operations, such as payment processors, email platforms, webinar tools, analytics providers, and community platforms.

5. Why We Collect and Use Personal Information

We collect and use personal information only for purposes that are reasonable in the circumstances, including to:

• provide and deliver our courses, mentorship, memberships, and community services;

• create and manage your account or access;

• process purchases, subscriptions, and payments;

• communicate with you about your orders, access, updates, support, and service changes;

• deliver onboarding, live sessions, replays, and educational materials;

• improve our website, services, and user experience;

• monitor participation, engagement, and service usage;

• send newsletters, educational updates, promotions, and announcements where permitted by law;

• maintain security, prevent fraud, and protect our users and business;

• comply with legal, tax, accounting, and regulatory obligations; and

• enforce our terms, community standards, and policies.

Under PIPEDA, organizations are expected to identify the purposes for which personal information is collected and use it only for those reasonable purposes. (Office of the Privacy Commissioner)

6. Consent

By providing personal information to us, using our website, purchasing our products or services, or joining our community, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.

Where required, we seek meaningful consent. Canadian privacy regulators emphasize that consent should be clear and understandable, especially where collection, use, or disclosure may not be obvious to the individual. (Office of the Privacy Commissioner)

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products or services to you.

7. Marketing Emails and Messages

If you subscribe to our email list or otherwise opt in to receive updates, we may send you educational content, newsletters, offers, announcements, and promotional messages.

We aim to comply with Canada’s Anti-Spam Legislation (CASL) for commercial electronic messages. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. CASL generally requires consent and an unsubscribe mechanism for commercial electronic messages sent to recipients in Canada. (CRTC)

8. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

• keep the website functioning properly;

• understand how users interact with our website;

• improve performance and user experience;

• measure traffic and marketing effectiveness; and

• support advertising or retargeting where applicable.

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

9. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

• payment processors;

• email and CRM providers;

• website hosting providers;

• analytics providers;

• webinar and video platforms;

• community platforms such as Discord or Whop;

• customer support tools;

• legal, accounting, and professional advisors; and

• other service providers that help us deliver our services.

We may also disclose personal information:

• where required or permitted by law;

• in connection with a merger, acquisition, financing, or sale of all or part of our business; or

• where necessary to protect our legal rights, users, systems, or property.

PIPEDA’s accountability principle means organizations remain responsible for personal information transferred to third parties for processing and should use contractual or other means to provide a comparable level of protection. (Office of the Privacy Commissioner)

10. Cross-Border Processing

Some of our service providers may store or process personal information outside your province or outside Canada, including in the United States or other jurisdictions. When this happens, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those places.

The Office of the Privacy Commissioner of Canada notes that PIPEDA can still apply to information that crosses borders in the course of commercial activities. (Office of the Privacy Commissioner)

11. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by applicable law, including tax, accounting, dispute-resolution, fraud-prevention, and record-keeping obligations.

When personal information is no longer required, we will securely delete, anonymize, or destroy it, subject to legal and operational requirements.

Limiting use, disclosure, and retention is one of PIPEDA’s core fair information principles. (Office of the Privacy Commissioner)

12. Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information, including measures such as:

• restricted access to personal information;

• password protection and account controls;

• use of reputable third-party providers;

• encrypted transmission where appropriate;

• internal confidentiality practices; and

• periodic review of our privacy and security practices.

No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Safeguards are one of the ten fair information principles under PIPEDA. (Office of the Privacy Commissioner)

13. Breach Response

If we become aware of a breach of security safeguards involving personal information under our control, we will assess the risk and take steps required by applicable law, including keeping records of breaches and, where required, notifying affected individuals and the Office of the Privacy Commissioner of Canada.

PIPEDA requires organizations to keep records of every breach of security safeguards involving personal information under their control. (Office of the Privacy Commissioner)

14. Your Rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• withdraw consent to certain uses of your information;

• request deletion of personal information where applicable and not inconsistent with our legal obligations;

• ask questions about our privacy practices; and

• challenge our compliance with applicable privacy laws.

PIPEDA includes principles relating to openness, individual access, correction, and challenging compliance. (Office of the Privacy Commissioner)

To make a request, please contact us using the details below. We may need to verify your identity before responding.

15. Third-Party Platforms and Links

Our website, emails, or community may contain links to third-party websites, tools, or platforms. Our services may also rely on third-party services such as payment providers, Discord, Whop, Zoom, analytics tools, and email marketing tools.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

16. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements, or privacy practices. When we do, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.

18. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

SwingTradeFX Academy
Email: support@swingtradefxacademy.com
Website: www.swingtradefxacademy.com

19. Privacy Officer

To support accountability, organizations subject to Canadian private-sector privacy laws are expected to assign responsibility for privacy compliance. (Office of the Privacy Commissioner)

Privacy Officer
SwingTradeFX Academy
Email: support@swingtradefxacademy.com

One important thing: your old page mixed up Privacy Policy and Terms and Conditions. They should be separate pages. The next page you should update is Terms and Conditions, especially because you sell trading education and paid memberships.